Accuracy matters more than speed. When we get something wrong, we fix it in the open.
How to report an error
Email [email protected] with the edition, the question, the engine and the result you believe is wrong, plus any evidence. You do not need to be the firm concerned.
What happens next
- We acknowledge your message within two working days.
- We check the result against the recorded answer, the published question and the collection date.
- If the result was recorded wrongly, we correct it and add a dated note to the edition page explaining what changed.
- If the result was recorded correctly, we explain why it stands.
What we do not change
The Census records what each engine returned on the dates tested. We do not change a correctly recorded result because a firm disagrees with what an engine said. An engine answering differently on a later date is reflected in the next edition, not by editing a past one.